Version 6 FAQ

Why does Firefox not show website when Auto is on? Error mentions “sec_error_bad_signature”.
This might happen when visiting a site using HTTPS. Firefox does not have our certificate in its certificate “store”. (You can check the Firefox cert stor...
Tue, 28 Jul, 2015 at 9:00 AM
DVR recordings are being split into sections
The DVR is behaving as designed - splitting on silence. The best option is to turn off "Split on silence" and manually set a recording duration (t...
Fri, 31 Jul, 2015 at 1:04 PM
Why does my DVR recording have sound, but the picture is frozen?
Chances are, you have a screensaver set. When a screensaver activates, then the RMC6 DVR can no longer see the screen to record the visual portion of a v...
Fri, 31 Jul, 2015 at 1:04 PM
DVR recordings have audio but no video, and there is no live preview?
The DVR feature uses parts of Windows Desktop Composition. In order for the video to be recorded, this Windows feature needs to be enabled. Enabling the fea...
Sun, 26 Aug, 2018 at 5:17 PM
Replay Media Catcher is not working with Firefox
There are known issues with Firefox. Firefox does not always perform properly with proxy connections. http://superuser.com/questions/790006/why-does-firefox...
Fri, 31 Jul, 2015 at 1:10 PM
Error in IE saying proxy not available
Replay Media Catcher uses a proxy + certificate system to allow for downloading of videos over HTTPS connections. We have seen a few customers who have conf...
Sun, 26 Aug, 2018 at 5:18 PM
No audio recorded from "cam" site
Some "cam" sites stream their videos using non-standard audio and visual combinations. Consequentially, while Replay Media Catcher will save the e...
Fri, 31 Jul, 2015 at 1:11 PM
Why are some YouTube downloads not complete?
YouTube videos are split into an audio and video component. If you are rapidly going from one YouTube video to another before previous ones have completely...
Fri, 31 Jul, 2015 at 1:12 PM
Can I uninstall the previous version of Replay Media Catcher?
We find that some customers get upset if the previous version is automatically uninstalled during an upgrade. Therefore, we let the customer decide if they ...
Fri, 31 Jul, 2015 at 1:12 PM
Program doesn't start after upgrade to Windows 10
We have seen some cases where Windows 10 removes/corrupts Microsoft Visual C++ 2010.  This is used by sqlite which is what the application uses for its data...
Mon, 31 Aug, 2015 at 11:47 AM